38.6c New Delhi, India, Thursday, October 30, 2025
Top Stories Supreme Court
Political NEWS Legislative Corner Celebstreet International Videos
Subscribe Contact Us
close
Judiciary

Complaint For Wrongful Deduction Of Amount By Mobile Operators Can Be Filed In Consumer Forums: HP SCDRC [Read Order]

By LawStreet News Network      15 May, 2019 12:00 AM      0 Comments
Complaint For Wrongful Deduction Of Amount By Mobile Operators Can Be Filed In Consumer Forums: HP SCDRC [Read Order]

The Himachal Pradesh State Consumer Disputes Redressal Commission on May 9, 2019, in the case of Bharti Airtel Ltd. & Ors. v. Rohit Sharma has observed that complaints for wrongful deduction of the amount by mobile operators can be filed in consumer forums.

The state commission was hearing an appeal filed by Bharti Airtel against the judgment passed by the District Forum wherein the forum had allowed the complaint of Rohit Sharma.

In this case, the complaintant, Rohit Sharma moved the District Forum pleading that Airtel deducted an amount of Rs.200 in an illegal manner from his main account. It was alleged that, thereafter an amount to the tune of Rs.148 was credited by the mobile operator in the account of the complainant, however, the balance Rs.52 was not credited thus the company committed deficiency in services.

The District Forum allowing the said complaint ordered the mobile operator to pay Rs.52 to the complainant along with interest @ 9% per annum. The forum also awarded a punitive compensation of Rs. 2000 to complainant and further ordered the company to pay a litigation cost of Rs. 4000 to the complainant.

In the appeal, Airtel sought the dismissal of consumer complaint on the ground that a special remedy is provided under section 7-B of Indian Telegraph Act, 1885, and jurisdiction of consumer Fora is prohibited.

However, the Bench rejected the said contention and observed that It is well settled law that under section 3 of Consumer Protection Act 1986 remedy under Consumer Protection Act 1986 is additional remedy. It is well settled law that Consumer Protection Act 1986 is enacted to protect the interest of consumer. It is also well settled law that there is no provision under Consumer Protection Act 1986 which bars filing of consumer complaint by consumer on the concept of alternative remedy. Opposite parties have received consideration amount from complainant for service rendered and present matter falls within definition of consumer as defined under section 2(d) of Consumer Protection Act 1986.

The State Commission said that present matter could be disposed of in proper and effective manner under Consumer Protection Act, 1986, and it is not expedient in the ends of justice and on the principle of natural justice to relegate complainant to civil court.

With this view, the Commission dismissed the appeal filed by Airtel and confirmed the order passed by the District Forum.

[Read Order]



Share this article:

User Avatar
About:


Leave a feedback about this
TRENDING NEWS

lawyers-to-stop-arguing-when-court-indicates-its-mind-sc
Trending Judiciary
Lawyers to stop arguing when court indicates its mind: SC [Read Judgment]

SC: Lawyers must stop arguing once court indicates its mind, stressing that harmony between Bench and Bar ensures dignified court functioning.

29 October, 2025 04:25 PM
wangchuks-detention-order-suffers-from-gross-illegality-and-arbitrariness-activists-wife-tells-sc
Trending Judiciary
Wangchuk's detention order suffers from gross illegality and arbitrariness, activist's wife tells SC

Wife of activist Sonam Wangchuk tells SC his detention under NSA suffers from illegality, citing stale FIRs, procedural lapses, and denial of fair representation.

29 October, 2025 04:35 PM

TOP STORIES

delhi-hc-grants-interim-protection-to-kumar-sanus-personality-rights-restrains-unauthorised-use-of-voice-and-image
Trending Judiciary
Delhi HC Grants Interim Protection To Kumar Sanu’s Personality Rights, Restrains Unauthorised Use of Voice and Image [Read Order]

Delhi HC grants interim protection to Kumar Sanu, restraining unauthorized AI use of his voice, image, and likeness to safeguard personality rights.

24 October, 2025 11:04 AM
orissa-hc-restores-fathers-visitation-rights-says-child-entitled-to-love-and-affection-of-both-parents
Trending Judiciary
Orissa HC Restores Father’s Visitation Rights, Says Child Entitled To Love And Affection Of Both Parents [Read Order]

Orissa High Court restores biological father’s visitation rights, holding that every child is entitled to love and affection of both parents.

24 October, 2025 11:50 AM
centre-writes-to-cji-to-nominate-justice-surya-kant-as-successor
Trending Legal Insiders
Centre writes to CJI to nominate Justice Surya Kant as successor

Centre writes to CJI B R Gavai recommending Justice Surya Kant as the next Chief Justice of India; he is set to assume office on November 24, 2025.

24 October, 2025 07:53 PM
sc-quashes-uapa-arrests-holds-remand-courts-explanation-cannot-replace-written-grounds-of-arrest
Trending Judiciary
SC Quashes UAPA Arrests, Holds Remand Court’s Explanation Cannot Replace Written Grounds Of Arrest [Read Order]

Supreme Court quashes UAPA arrests, ruling that remand court’s explanation cannot substitute the mandatory written grounds of arrest.

25 October, 2025 11:10 AM

ADVERTISEMENT


Join Group

Signup for Our Newsletter

Get Exclusive access to members only content by email