New Delhi, India  

Central Consumer Protection Authority (CCPA)

Hospital Liable for Failure to Provide Life-Support Ambulance During Patient Transfer: Delhi Consumer Commission Awards ₹15 Lakh [Read Judgment]
Judiciary
Hospital Liable for Failure to Provide Life-Support Ambulance During Patient Transfer: Delhi Consumer Commission Awards ₹15 Lakh [Read Judgment]

Delhi State Consumer Commission holds Metro Hospital deficient in service for failing to arrange a life-support ambulance and doctor during patient transfer, while finding no medical negligence in the treatment.

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Can Stores Charge for Carry Bags? Uttarakhand Consumer Commission Answers [Read Order] Business
Can Stores Charge for Carry Bags? Uttarakhand Consumer Commission Answers [Read Order]

Uttarakhand State Consumer Commission dismisses a complaint against Vishal Mega Mart, holding that customers who voluntarily purchase carry bags cannot claim them free of cost.

CCPA Fines Britannia ₹1 Lakh Over "100% Whole Wheat Bread" Claim; Product Found to Contain Only 62% Wheat Flour Business
CCPA Fines Britannia ₹1 Lakh Over "100% Whole Wheat Bread" Claim; Product Found to Contain Only 62% Wheat Flour

India’s CCPA has fined Britannia ₹1 lakh for falsely marketing its bread as “100% Whole Wheat” when it contained only 62% whole wheat flour, below both the advertised claim and FSSAI’s 75% threshold for the “Whole Wheat Bread” labelling nomenclature.

CCPA Imposes ₹1 Lakh Penalty on Shangri-La Eros for Levying Service Charge [Read Order] Judiciary
CCPA Imposes ₹1 Lakh Penalty on Shangri-La Eros for Levying Service Charge [Read Order]

CCPA penalises Shangri-La Eros ₹1 lakh for automatically levying a 10% service charge at Mister Chai, violating consumer rights and 2022 guidelines.

CCPA Penalises Britannia ₹1 Lakh for Misleading ‘100% Whole Wheat Bread’ Claim [Read Order] Business
CCPA Penalises Britannia ₹1 Lakh for Misleading ‘100% Whole Wheat Bread’ Claim [Read Order]

CCPA penalises Britannia ₹1 lakh for misleading ‘100% Whole Wheat Bread’ claims despite the product containing only 62% wheat flour.

Punjab Consumer Commission Holds Singapore Airlines Liable for Failing to Serve Food [Read Order]

Punjab Consumer Commission finds Singapore Airlines deficient in service for failing to provide meals and milk to an infant on a long-haul flight.

Club Member Paying Fees Is a ‘Consumer’ Under Consumer Protection Act [Read Order]

Gujarat Consumer Commission rules that a cricket association member paying fees for facilities qualifies as a consumer under the Consumer Protection Act.

Delhi Consumer Commission Holds Swiggy Liable For Misleading Dineout Pricing [Read Order]

Delhi Consumer Commission holds Swiggy liable for misleading “cost for two” pricing on Dineout and restaurant liable for mandatory service charge, awarding ₹1 lakh compensation. The Indian Expre...

Delhi HC Dismisses Vimal Elaichi Maker’s Plea Against Maharashtra FDA Notice [Read Judgment]

Delhi High Court dismisses PB Agro’s plea against Maharashtra FDA’s show-cause notice to Vimal Elaichi brand ambassadors, holding that no substantial part of the cause of action arose in Delhi and...

Amazon Fined ₹1 Lakh For Hosting Sweets Falsely Sold As “Shri Ram Mandir Ayodhya Prasad”

CCPA fines Amazon ₹1 lakh for misleading listings marketing ordinary sweets as “Shri Ram Mandir Ayodhya Prasad” and rejects its IT Act safe harbour defence.

SC Seeks Centre's Affidavit On Anomalies In Consumer Fora Pecuniary Jurisdiction Test

Supreme Court seeks Centre's affidavit on anomalies in determining consumer fora pecuniary jurisdiction based on consideration paid versus compensation claimed.

CCPA Slaps Chaayos With Rs 50,000 Penalty For Levying Service Charge [Read Order]

The CCPA imposed a ₹50,000 penalty on Chaayos for levying service charge by default, directed refund to the consumer, and ordered the restaurant chain to remove the charge from its billing software.

CCPA Fines English Oven ₹1 Lakh for ‘100% Atta Bread’ Claim on Bread with Only 87% Wheat [Read Order]

CCPA fines English Oven ₹1 lakh for misleading “100% Atta Bread” claim after finding the product contained only 87% whole wheat flour.

CCPA Imposes ₹1 Lakh Penalty On Storia Foods For Misleading "100% Tender Coconut Water" And "100% Juice" Claims [Read Order]

CCPA fines Storia Foods ₹1 lakh for misleading “100% Coconut Water” and “100% Juice” claims; orders immediate withdrawal and compliance report.

Lawyer Gets Rs 15,000 Compensation After Restaurant Charges Rs 151 Service Fee Without Consent [Read Order]

Jalandhar Consumer Commission awards ₹15,000 compensation to a lawyer after a restaurant levied a service charge without consent, calling it an unfair trade practice.


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Senior Citizens Rights Handbook

The Senior Citizen Rights Handbook is a comprehensive guide designed to empower elderly citizens with clear and accessible knowledge of their legal and social rights in India.

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