38.6c New Delhi, India, Friday, March 29, 2024
Crime, Police And Law

Hotel Fined INR 5,000 For Serving Customer An Iron Wire With His Biryani

By LawStreet News Network      19 January, 2020 04:01 PM      0 Comments
Hotel Fined INR 5,000 For Serving Customer An Iron Wire With His Biryani

A hotel in Kukatpally, Telangana was fined INR 5000 after a resident found a piece of iron wire in the biryani and the curd rice that he ordered. Srinivas Bellam placed an order for food online from Zomato from Raja Vari Ruchulu in Kukatpally on 15 January, 2020. “While eating biryani, I felt something odd in my mouth. When I removed it I realized it was a piece of iron wire. The food delivery team responded by apologizing and offered a discount instead,” said Bellam.

Dissatisfied with the grievance redressal on Zomato, he filed a complaint through the My GHMC app and Twitter. “Within a day, the health team visited the hotel and imposed a fine,” he said while also saying that he would lodge a complaint regarding the same with the consumer forum. 

The Food Safety and Standards Authority of India (FSSAI) last year issued revised guidelines that directly impact online food and grocery operators such as Grofers and BigBasket as well as food delivery platforms like Swiggy and Zomato.

Food products offered for sale at the online platforms are liable to sampling at any point in the supply chain. Companies will also need to provide an indicative image of the food on their platforms so that consumers can recognise the product. All mandatory information mentioned in the Food Safety and Standards (FSS) Act, 2006 will also have to be provided to consumers before purchase and only fresh food should be delivered to consumers.

"With increasing use of ecommerce platforms by consumers, the guidelines are aimed at stepping up vigilance on safety of food provided to consumers," FSSAI Chief Executive Pawan Agarwal said. "These guidelines will help in building confidence in the ecommerce food business sector and increase its credibility."

Author: Nandini Gandhi



Share this article:

User Avatar
About:


Leave a feedback about this
TRENDING NEWS

arvind-kejriwals-plea-for-interim-release-rejected-by-delhi-high-court
Trending Judiciary
Arvind Kejriwal's plea for interim release rejected by Delhi High Court [Read Order]

Delhi High Court rejects Arvind Kejriwal's plea for interim release in money laundering case related to liquor policy scam, pending ED's response.

28 March, 2024 10:50 AM
youtuber-strings-plea-against-youtube-accounts-suspension-andhra-pradesh-hc-issues-notice-to-centre-google
Trending Top Stories
BREAKING: Youtuber String’s plea against Youtube accounts suspension: Andhra Pradesh HC issues notice to Centre, Google

Andhra Pradesh High Court issues notice to the Centre and Google LLC on Youtube journalist String’s plea against suspension of its accounts by Google (which owns Youtube).

28 March, 2024 11:26 AM

TOP STORIES

delhi-liquor-scam-court-remands-arvind-kejriwal-to-ed-custody-till-march-28-read-remand-application
Trending Judiciary
Delhi liquor scam: Court remands Arvind Kejriwal to ED custody till March 28 [Read Order]

Delhi liquor scam: Arvind Kejriwal remanded to ED custody till March 28. Court grants agency permission for interrogation in liquor policy case.

23 March, 2024 11:53 AM
sc-dismisses-centres-plea-for-review-of-judgment-directing-ed-to-furnish-written-grounds-of-arrest-to-pmla-accused
Trending Judiciary
SC dismisses Centre’s plea for review of judgment directing ED to furnish written grounds of arrest to PMLA accused [Read Order]

Supreme Court dismisses Centre's plea, upholds judgment mandating Enforcement Directorate to provide written grounds of arrest in PMLA cases.

23 March, 2024 03:14 PM
kerala-hc-to-hear-lesbian-couples-plea-against-forced-conversion-therapy-on-april-9
Trending Judiciary
Kerala HC to hear lesbian couple’s plea against forced conversion therapy on April 9

Kerala HC will hear a lesbian couple’s plea highlighting that one of them was subjected to forced conversion therapy.

23 March, 2024 03:30 PM
how-can-people-be-compelled-to-vote-madras-hc-asks
Trending Judiciary
“How can people be compelled to vote? Madras HC asks

“How can people be compelled to vote?”, the Madras HC queried in a plea asking employers in Tamil Nadu to demand proof from employees of having voted on polling day.

23 March, 2024 05:04 PM

ADVERTISEMENT


Join Group

Signup for Our Newsletter

Get Exclusive access to members only content by email